Mechanic Demo Company 
Last updated: [01/01/2016]

These Terms of Business apply to all vehicle repair, servicing, diagnostic, and maintenance work carried out by [Mechanic demo company] (“we”, “us”, “our”). By instructing us to carry out work on your vehicle, you agree to these terms.

1. Estimates & Authorisation

• All estimates provided are based on initial inspections and information available at the time.

• Estimates are not a fixed price unless explicitly stated in writing.

• Additional work may be required once repairs commence. We will make reasonable efforts to contact you for approval before proceeding.

• Authorisation may be given verbally, electronically, or in writing and is binding.

2. Customer-Supplied Parts

• We do not fit customer-supplied parts under any circumstances.

• All parts fitted must be supplied by us to ensure quality, compatibility, safety, and warranty cover.

• We accept no responsibility for delays or costs resulting from unavailable or discontinued parts.

3. Additional Parts & Unforeseen Repairs

• During the removal of old or worn components, it is sometimes necessary to remove or disturb surrounding parts.

• In some cases, this process may reveal additional worn, seized, or damaged components that were not visible during the initial inspection.

• Where this occurs, additional parts and labour may be required, which may increase the final cost.

• We will inform you as soon as reasonably possible if this situation arises.

4. Warranty

• All parts supplied and fitted by us are covered by a 12-month or 12,000-mile warranty (whichever comes first), unless otherwise stated.

• Warranty covers defects in parts and workmanship only.

• Warranty does not cover:

  • Fair wear and tear

  • Consumables (e.g. bulbs, wiper blades, brake pads where worn normally)

  • Damage caused by misuse, neglect, accidents, or failure to follow manufacturer recommendations

  • Faults related to parts not supplied or fitted by us

5. Vehicle Condition & Damage Reporting

• Vehicles left with us are handled with reasonable care.

• Any concerns regarding damage believed to have occurred while the vehicle was in our care must be reported within 24 hours of vehicle collection.

• Claims reported after this period may not be accepted.

6. Payment Terms

• Payment is due in full upon completion of work and before vehicle release, unless otherwise agreed in writing.

• We reserve the right to retain the vehicle until payment has been received in full.

7. Old Parts

• Removed parts remain our property unless requested at the time of booking.

• Old parts may be disposed of unless you request to inspect or retain them before work begins.

8. Delays

• We are not responsible for delays caused by factors outside our control, including parts availability, supplier delays, weather conditions, or unforeseen mechanical issues.

9. Liability

• We will not be liable for:

  • Pre-existing faults or damage

  • Indirect or consequential losses

  • Losses arising from vehicle breakdowns unrelated to our work

Nothing in these terms limits your statutory rights under UK consumer law.

10. Governing Law

• These Terms of Business are governed by the laws of England and Wales.

• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

  11. Online Bookings & Website Services

  • Bookings may be made via our website, phone, or other online platforms operated by [Mechanic demo company].

  • When booking through our website, customers must provide accurate and complete information regarding the vehicle, fault, and location.

  • We reserve the right to amend or cancel a booking if the information provided is incorrect or misleading.

  12. Online Payments

  • Payments made via our website are processed securely through third-party payment providers.

  • Payment may be required in full or as a deposit at the time of booking, depending on the service selected.

  • Any remaining balance must be paid upon completion of work, unless otherwise agreed in writing.

  • We do not store card details on our systems.

  13. Cancellation Policy

  Customer Cancellations

  • Customers may cancel or reschedule a booking by contacting us as soon as possible.

  • Cancellations made more than 24 hours before the scheduled appointment may be eligible for a refund of any deposit paid.

  • Cancellations made within 24 hours of the appointment may result in:

    • Loss of deposit, and/or

    • A cancellation fee to cover time reserved, travel, or administrative costs.

  Our Right to Cancel

  • We reserve the right to cancel or reschedule bookings due to circumstances beyond our control, including staff availability, vehicle access issues, or adverse weather conditions.

  • Where we cancel a booking, any payments made will be refunded in full or the booking rescheduled at no additional cost.

  14. Refund Policy

  • Refunds are not provided for completed work where services have been carried out correctly and in line with the agreed scope.

  • Refunds for deposits or prepaid services will be assessed on a case-by-case basis.

  • No refunds will be given where:

    • Work has already commenced

    • Parts have been ordered specifically for the booking

    • The customer fails to attend or provide access to the vehicle

  Approved refunds will be processed back to the original payment method within a reasonable timeframe.

  15. Missed Appointments & Access

  • Customers must ensure the vehicle is accessible at the agreed time and location.

  • If we are unable to carry out work due to lack of access, incorrect address details, or vehicle unavailability, a call-out or missed appointment fee may apply.

  16. Third-Party & Platform Services (If Applicable)

  • Where bookings or payments are made via a third-party platform or marketplace, their terms may also apply.

  • We are not responsible for technical issues or payment failures caused by third-party systems.

  17. Amendments to These Terms

  • We reserve the right to update or amend these Terms of Business at any time.

  • The latest version will always be available on our website